Complaints
If you are dissatisfied with any aspect of our service, we want to hear about it. The formal complaints route will be published once regulatory arrangements are confirmed.
How to complain
If you are unhappy with any aspect of our service, please tell us through the contact page, with your name, a short description of the complaint and what you would like us to do.
What happens next
We will acknowledge your complaint, investigate it fairly and write to you with our response, explaining our findings and anything we will do to put matters right.
Further sections of this page are being finalised with our advisers and will be published here shortly.
Reading this site does not create cover, bind any insurer or constitute advice.